Privacy Policy
We understand the importance of confidentiality across everything and prioritize your privacy. We will never share or sell your personal information for any reason without your explicit consent.
Both your privacy and your confidence in us are paramount. We employ only tools, practices, and procedures that protect your identifiable information.
In order to function effectively and conveniently, we do use tools and platforms that collect your contact details, personal information, billing and payment information, as well as log data pertaining to your computer.
This document is our Privacy Policy. it contains details on issues related to your privacy when using our services. It is intended to inform you of our policies, procedures and practices regarding the collection, use and disclosure of any information you provide to Tanya Hubbard Counselling.
Other than in the limited ways detailed in this Privacy Policy, we will never use or disclose any of your information unless you specifically and explicitly requested or approved us to do so.
Squarespace
This site is hosted on Squarespace which collects personal data, uses cookies and similar technologies, and font files to function properly and provide a better user experience.
Analytics and Personal Data
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
Cookies and similar technologies, are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
Fonts
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
Information about your browser, network, or device
Your IP address
Website Visitors
Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
Social and General Information Tools
We use several publicly-available tools and information exchange resources, such as (but not limited to) a blog, a Facebook page, a Twitter account, and others (collectively "Social and General Information Tools"). Any information you provide or share while using Social and General Information Tools may be read, accessed, and collected by that site and its users in accordance with their own privacy policy.
Links
Our website may contain links to other websites, services, or offers which are owned, operated, or maintained by third parties. The fact that we link to a website or service is not an endorsement, authorization, or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services nor their privacy policies and terms of use.
Janeapp
Tanya Hubbard Counselling uses “Janeapp” clinic management platform to manage your patient data (client booking and information) and that their privacy policy can be found on your clinic/booking page and/or here. Any sensitive billing/payment information is provided directly to Janeapps processing partners Stripe and Payfirma in a PCI compliant manner which is explained in more detail in the Janeapp privacy policy.
Security
While using any Internet-based service carries inherent security risks, our systems, infrastructure, encryption technology, operation, and processes are all designed, built, and maintained with your security and privacy as a priority. We apply industry standards and best practices to prevent any unauthorized access, use, and disclosure and comply with or exceed all applicable laws and regulations regarding data privacy.
Service Providers
We may employ third party companies and individuals to perform certain tasks which are related to our services or to provide audit, legal, operational, or other services for us. These tasks include, but not limited to: customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting, and analytics. We will share with them only the minimum necessary information relative to their function, and only after entering into appropriate confidentiality agreements.
This policy is not meant to keep you from sharing that you are in therapy with me. That is your discretion. The policy is simply to let you know that I will maintain confidentiality by not revealing that you are my client and by not requesting testimonials.
If you do choose of your own volition to write something on a business review site, I hope you will keep in mind that you may be sharing personally revealing information in a public forum. I urge you to create a pseudonym that is not linked to your regular email address or friend networks for your own privacy and protection.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal process (including but not limited to subpoenas), and to prevent or stop activity that may be illegal or dangerous. You should also be aware that counsellors may be obliged to disclose information to law enforcement or other authorities to abide by their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.
Changes to the Privacy Policy
We may update this privacy statement at our sole discretion. The date of the last revision of this policy appears at the end of this page. We encourage you to periodically review this page for the latest information on our Privacy Policy and practices. Regardless of changes to our Privacy Policy, we will never use the information you submit under our current privacy notice in a new way without first notifying you and giving you the option to opt out.
Contact Information
If you have any questions or concerns about this, or the ways in which Tanya Hubbard Counselling collects and uses your information described above, please do not hesitate to contact us.